Every Kernvel app is supported directly by the team that builds it. No ticket maze, no bot loop — your message reaches an engineer.
Pick whichever is fastest for you. All three reach the same place.
Write to support@kernvellabs.com. This is the fastest route and the one we monitor most closely.
Several Kernvel apps carry a live chat widget inside the Shopify admin. Open the app and use the chat bubble — it reaches the same inbox.
For setup help, migrations, or anything easier to talk through, book a 30-minute slot.
These four things let us diagnose most issues on the first reply instead of the third.
The .myshopify.com domain, not the custom one — it is what identifies your install in our logs.
We publish fifteen. Naming the app saves a round trip.
Plus the approximate time it happened, so we can find the matching request.
Especially for anything visual on the storefront or in the admin.
Shopify admin → Settings → Apps and sales channels → find the app → Delete. We receive the uninstall webhook and stop processing immediately.
Shopify sends us a redaction request and we honour it. Shopper personal data is erased. See the privacy policy for exactly what we keep and why.
Yes. The Kernvel Free Tools have no paid tier and no usage cap — see Free Tools. We earn from optional done-for-you services.
Most storefront features need the app embed enabled: Shopify admin → Online Store → Themes → Customize → App embeds. Email us if it is on and still not showing.
Yes, free. Email us or book a call and we will get you configured.
Say so in the subject line. Anything affecting a live storefront jumps the queue.
Send it over. A real person reads every message.