Stop Return Fraud Before It Costs You
ReturnsIQ scores every return for fraud risk, verifies customer photos, predicts which orders will come back before they ship, and picks the smartest outcome — refund, store credit, or exchange — automatically. Built for Shopify merchants who've outgrown manual returns.
Returns Are a Quiet Profit Leak
Return fraud, wardrobing, and serial returners drain margin you never see on a dashboard. Most returns apps just hand customers a portal and call it done. ReturnsIQ actually protects your bottom line.
The Hidden Cost of Returns
Fake "it arrived damaged" claims, worn-once wardrobing, and customers who return more than they keep all eat your profit. By the time you spot a pattern by hand, the money's gone.
Most Apps Just Process Returns
The popular returns apps give you a portal and a rules list. None of them score a return for fraud, check whether a photo is real, or warn you which orders are coming back. ReturnsIQ does all three.
Built for Your Size
Enterprise-grade returns intelligence without the enterprise invoice. Start free, stay free until you're processing real volume, and upgrade for $29 when returns become a job.
Returns That Protect Your Margin
Every return is scored, every photo is checked, every refund is the right one — automatically, with you in control of the thresholds.
Fraud Risk Scoring
Every return gets a fraud risk score the moment it lands. Clean returns auto-approve, obvious fraud gets blocked, and borderline cases land in your queue with a clear, plain-English breakdown of why — never a black box.
Photo Authenticity
When a customer uploads return evidence, ReturnsIQ checks whether the photo is recent, has been reused from a past claim, or looks doctored — so "it arrived broken" with a stock photo never gets a free refund.
Predict & Prevent
ReturnsIQ flags which orders are likely to come back before they even ship — like a customer buying three sizes of the same item — so you can offer a size guide or exchange instead of eating the return. Prevented returns are far cheaper than processed ones.
AI Decision Engine
When you approve a return, ReturnsIQ recommends the smartest outcome — refund, store credit, or exchange — based on how valuable the customer is, what's in stock, and your own rules. Push credit on low-value orders, push exchange on hot sellers, refund on dead stock.
Visual Policy Builder
Set your rules once and let ReturnsIQ run them: auto-approve, require a photo, send to manual review, or auto-reject. Combine conditions like order age, item value, return reason, and a customer's return history — no code, no spreadsheets.
Branded Customer Portal
A polished return portal lives right on your storefront — customers look up an order, pick items and a reason, attach a photo, and track status. Zero theme code, works with every Shopify theme, and cuts your "where's my refund?" tickets to near zero.
From Request to Resolved
ReturnsIQ doesn't just flag returns — it finishes them. Real refunds, real labels, real revenue saved.
Refunds, Credit & Exchanges
Issues real refunds, real gift cards for store credit, and real exchange orders inside Shopify — with a full record of every transaction. Optionally sweeten store credit so customers pick it over cash.
Prepaid Return Labels
Generate a prepaid return label in one click — connect your Shippo or EasyPost account and ReturnsIQ picks the cheapest rate, with tracking built in. Or skip labels entirely for refund-only returns.
Save the Sale
When a shopper starts a return, ReturnsIQ can offer an exchange or a store-credit nudge on the spot — turning a refund into kept revenue before the money ever leaves your store.
Ecosystem-Aware
ReturnsIQ stands alone, but gets sharper with the rest of Kernvel — your inventory, customer tags, and shopping history all feed into smarter, faster return decisions.
Built to Hold Up
Instant Decisions
Returns are scored and routed in real time, even at peak volume. Clean returns can auto-approve and refund the moment they come in — without you lifting a finger.
Bank-Grade Encryption
Every access token is encrypted at rest, and each store's data is fully isolated — no other merchant can read yours under any access pattern. Your customers' data stays your customers' data.
GDPR-Ready
Full Shopify data-request, customer-redact, and shop-redact compliance — every deletion request honoured automatically. Configurable data retention and a Data Processing Agreement on request.
Free to Start, Priced to Grow
No credit card on the free plan. Every paid tier gets a 14-day free trial. Save up to 17% with annual billing.
- Up to 10 returns / month
- Branded customer portal
- 1 return policy
- Basic fraud rules
- Real refunds & store credit
- Community support
- Up to 100 returns / month
- AI fraud risk scoring
- Photo authenticity checks
- 5 return policies
- Prepaid carrier labels
- Email support
- Up to 500 returns / month
- Everything in Starter
- Predict & prevent returns
- AI decision engine
- Save-the-Sale offers
- 25 return policies
- Priority support
- Unlimited returns
- Everything in Pro
- Cross-store fraud intelligence
- 100 return policies
- White-label portal
- API access
- Dedicated support
Ready to Stop Losing Money on Returns?
Install ReturnsIQ free from the Shopify App Store and start scoring every return today — no credit card, no code, live in five minutes.