Review Returns With Better Risk Context
Review fraud-risk signals, photo checks and outcome recommendations in one returns workspace. Eligible plans add order-risk predictions and alternatives to a refund, with merchant settings and review.
Returns Are a Quiet Profit Leak
Return fraud, wardrobing, and serial returners drain margin you never see on a dashboard. Most returns apps just hand customers a portal and call it done. ReturnsIQ actually protects your bottom line.
The Hidden Cost of Returns
Fake "it arrived damaged" claims, worn-once wardrobing, and customers who return more than they keep all eat your profit. By the time you spot a pattern by hand, the money's gone.
Most Apps Just Process Returns
ReturnsIQ brings a return portal, risk scoring, photo checks and order-risk tools into your Shopify workflow. Availability depends on your plan and settings.
Built for Your Size
Enterprise-grade returns intelligence without the enterprise invoice. Start free, stay free until you're processing real volume, and upgrade for $17 when returns become a job.
Returns That Protect Your Margin
Review risk signals and photo checks, set approval policies, and choose the appropriate next step for each return.
Fraud Risk Scoring
Returns can receive a rule-based risk score with a reason breakdown. Your settings and policies control eligible approvals, rejection thresholds and manual review.
Photo Authenticity
Review metadata, reuse signals and AI-assisted checks on uploaded evidence. These signals support a decision; they cannot prove that a photo or claim is genuine.
Predict & Prevent
ReturnsIQ flags which orders are likely to come back before they even ship — like a customer buying three sizes of the same item — so you can offer a size guide or exchange instead of eating the return. Prevented returns are far cheaper than processed ones.
AI Decision Engine
When you approve a return, ReturnsIQ recommends a return outcome — refund, store credit, or exchange — based on how valuable the customer is, what's in stock, and your own rules. Push credit on low-value orders, push exchange on hot sellers, refund on dead stock.
Visual Policy Builder
Set your rules once and let ReturnsIQ run them: auto-approve, require a photo, send to manual review, or auto-reject. Combine conditions like order age, item value, return reason, and a customer's return history — no code, no spreadsheets.
Branded Customer Portal
Add the ReturnsIQ Portal app block to a compatible Shopify theme page. Customers can look up an order, select items and a reason, upload photos and check return progress. Verify the page in your published theme.
From Request to Resolved
Manage return decisions, request Shopify refunds and generate carrier labels. Credit delivery and exchange completion require additional steps in Shopify.
Refunds, Credit & Exchanges
Request Shopify refunds, issue gift cards and create exchange draft orders. Deliver gift-card codes through Shopify; review pricing and complete exchange drafts separately. Store-credit incentives are optional.
Prepaid Return Labels
Generate a prepaid return label in one click — connect your Shippo or EasyPost account and ReturnsIQ picks the cheapest rate, with tracking built in. Or skip labels entirely for refund-only returns.
Save the Sale
Eligible shoppers can receive available store-credit bonus or keep-it offers during a return. Review the recorded outcome and arrange gift-card delivery where credit is issued.
Ecosystem-Aware
ReturnsIQ stands alone, but gets sharper with the rest of Kernvel — your inventory, customer tags, and shopping history all feed into smarter, faster return decisions.
Built to Hold Up
Risk-Based Review
Return scoring and policies help route requests; some checks run in the background. Eligible low-risk returns can auto-approve under your policies. Approval does not automatically issue a cash refund.
Token Protection
Backend store credentials are encrypted, and authenticated requests are scoped to the store. Additional session-storage encryption is deployment-configured.
Data Request Workflows
Shopify data-request and deletion webhooks are supported. Some lifecycle conflicts require review before processing; contact support for help with a data request.
Free to Start, Priced to Grow
No credit card on the free plan. Your first paid subscription is eligible for a 14-day free trial. Save up to 17% with annual billing.
- Up to 10 returns / month
- Branded customer portal
- 1 return policy
- Basic fraud rules
- Real refunds & store credit
- Community support
- Up to 100 returns / month
- Fraud risk scoring and photo checks
- Photo authenticity checks
- 5 return policies
- Prepaid carrier labels
- Email support
- Up to 500 returns / month
- Everything in Starter
- Order-risk insights and interventions
- AI decision engine
- Save-the-Sale offers
- 25 return policies
- Priority support
- Unlimited returns
- Everything in Growth
- Cross-store fraud intelligence
- 100 return policies
- Product-page fit recommendations
- API access
- Dedicated support
- Everything in Scale
- Unlimited returns / month
- Cross-merchant fraud network
- Warehouse assessments and carrier claims
Ready to Simplify Your Return Review?
Install ReturnsIQ free from the Shopify App Store and start scoring every return today — no credit card for the free plan. Add the portal block and review your settings to go live.