ReturnsIQ scores every return for fraud risk, verifies customer photos, predicts which orders will come back before they ship, and picks the smartest outcome — refund, store credit, or exchange — automatically. Built for Shopify merchants who've outgrown manual returns.
Return fraud, wardrobing, and serial returners drain margin you never see on a dashboard. Most returns apps just hand customers a portal and call it done. ReturnsIQ actually protects your bottom line.
Fake "it arrived damaged" claims, worn-once wardrobing, and customers who return more than they keep all eat your profit. By the time you spot a pattern by hand, the money's gone.
The popular returns apps give you a portal and a rules list. None of them score a return for fraud, check whether a photo is real, or warn you which orders are coming back. ReturnsIQ does all three.
Enterprise-grade returns intelligence without the enterprise invoice. Start free, stay free until you're processing real volume, and upgrade for $29 when returns become a job.
Every return is scored, every photo is checked, every refund is the right one — automatically, with you in control of the thresholds.
Every return gets a fraud risk score the moment it lands. Clean returns auto-approve, obvious fraud gets blocked, and borderline cases land in your queue with a clear, plain-English breakdown of why — never a black box.
When a customer uploads return evidence, ReturnsIQ checks whether the photo is recent, has been reused from a past claim, or looks doctored — so "it arrived broken" with a stock photo never gets a free refund.
ReturnsIQ flags which orders are likely to come back before they even ship — like a customer buying three sizes of the same item — so you can offer a size guide or exchange instead of eating the return. Prevented returns are far cheaper than processed ones.
When you approve a return, ReturnsIQ recommends the smartest outcome — refund, store credit, or exchange — based on how valuable the customer is, what's in stock, and your own rules. Push credit on low-value orders, push exchange on hot sellers, refund on dead stock.
Set your rules once and let ReturnsIQ run them: auto-approve, require a photo, send to manual review, or auto-reject. Combine conditions like order age, item value, return reason, and a customer's return history — no code, no spreadsheets.
A polished return portal lives right on your storefront — customers look up an order, pick items and a reason, attach a photo, and track status. Zero theme code, works with every Shopify theme, and cuts your "where's my refund?" tickets to near zero.
ReturnsIQ doesn't just flag returns — it finishes them. Real refunds, real labels, real revenue saved.
Issues real refunds, real gift cards for store credit, and real exchange orders inside Shopify — with a full record of every transaction. Optionally sweeten store credit so customers pick it over cash.
Generate a prepaid return label in one click — connect your Shippo or EasyPost account and ReturnsIQ picks the cheapest rate, with tracking built in. Or skip labels entirely for refund-only returns.
When a shopper starts a return, ReturnsIQ can offer an exchange or a store-credit nudge on the spot — turning a refund into kept revenue before the money ever leaves your store.
ReturnsIQ stands alone, but gets sharper with the rest of Kernvel — your inventory, customer tags, and shopping history all feed into smarter, faster return decisions.
Returns are scored and routed in real time, even at peak volume. Clean returns can auto-approve and refund the moment they come in — without you lifting a finger.
Every access token is encrypted at rest, and each store's data is fully isolated — no other merchant can read yours under any access pattern. Your customers' data stays your customers' data.
Full Shopify data-request, customer-redact, and shop-redact compliance — every deletion request honoured automatically. Configurable data retention and a Data Processing Agreement on request.
No credit card on the free plan. Every paid tier gets a 14-day free trial. Save up to 17% with annual billing.
Install ReturnsIQ free from the Shopify App Store and start scoring every return today — no credit card, no code, live in five minutes.