The AI Support Agent That Actually Acts — Billed Flat

Every Ticket Costs Real Money

An assisted support contact runs roughly $5 to $15 each once you count the time, tools, and people. A store fielding a thousand tickets a month is spending thousands on questions a well-grounded agent could close on its own.

Most "AI" Just Suggests

The popular helpdesks look up an order and draft a reply — then hand it back to you to send. They stop at the line that matters: actually issuing the refund, cancelling the order, fixing the address. SupportIQ crosses it.

The Bill Shouldn't Punish Success

The agents that do act bill you per resolution — so the better they work, the more you pay, and the bill balloons the month you go viral. SupportIQ is flat. You always know your ceiling before the month starts.

Per Support Ticket

What an assisted ecommerce support contact really costs once you count people, time, and tools — outsourced runs $5–$12, and a single assisted contact lands around $13.50 at the Gartner-cited median.

Source: Gartner-cited median; ecommerce support cost benchmarks, 2025–2026.

Of Tickets Auto-Resolvable

The realistic, defensible share of ecommerce tickets a well-configured AI agent can resolve on its own today — and Gartner projects agentic AI will autonomously resolve 80% of common issues by 2029.

Source: incumbent case studies (26–56%), Intercom Fin (~67% avg, 8,000+ customers), Gartner 2029 projection.

Agents' Worth of Work

Klarna's AI assistant handled 2.3 million conversations in its first month — the equivalent of about 700 full-time agents — resolving in under 2 minutes versus 11. The proof autonomous support works at scale.

Source: Klarna / OpenAI, Feb 2024. We design for AI-assist plus human escalation, never AI-only.

Autonomous Resolution Agent

The headline: SupportIQ doesn't draft and hand back — it acts. It issues real refunds, cancels and edits orders, updates shipping addresses, sends live tracking, starts reorders, and applies discounts directly inside Shopify, then shows you exactly what it did in a clear audit trail.

• Takes real Shopify actions, not just suggestions
• Every action logged: what it did, on which order, and why
• Starts in suggest-only mode — you graduate it to autonomous
• Refund caps and allow-listed actions you control per plan

Grounded Answers

Answers come from your policies, FAQs, product details, and order data — correct, current, and cited — not a generic guess that invents a 90-day return window you don't offer. And when it isn't sure, it says so and escalates instead of making something up.

• Answers grounded in your real store content
• Cites the policy or page it answered from
• Says "let me get a human" instead of hallucinating
• Imports your Shopify policies and pages on setup

Smart Escalation & Brand-Voice Drafts

The angry, over-policy, or legally sensitive tickets land in your inbox already understood — a one-line "why this needs you," plus a ready-to-send reply written in your store's voice. You approve and send; you don't author from scratch.

• Detects frustration, refund-over-limit, and legal triggers
• Routes to a human with a one-paragraph briefing
• Drafts the reply in your brand voice — approve or edit
• Protects CSAT on exactly the tickets that matter most

Voice-of-Customer Insights

"Twenty-three customers this week asked about the Midnight Hoodie being out of stock; eleven said shipping to Texas was slow." SupportIQ turns your support inbox into a product and ops radar — automatically, from real conversation counts, never a hand-wavy "mostly positive."

• Clusters every conversation into real, counted themes
• Surfaces stock, shipping, and content gaps before they grow
• Trends week over week so you spot shifts early
• Feeds restock and content signals across your store

The Per-Resolution Trap

At roughly a dollar per AI resolution, closing a thousand tickets in a month costs around $900 in resolution fees alone — before the platform fee, and before some apps double-count by also burning a paid ticket for the same conversation.

The Flat SupportIQ Way

That same thousand resolutions is a flat $49 on the Pro plan — one predictable line on your bill, whether it's a quiet month or your biggest sale ever. You know your ceiling before the month starts, every month.

No Surprise Billing

Human-escalated tickets never count against your cap — you only spend it when the AI does the work. And a hard budget ceiling means a runaway agent can never quietly run up your bill. Honest by design.

Customer Asks

A shopper opens the storefront chat — "where's my order?", "cancel this," "I need a refund." The agent understands the intent and pulls the real order, customer, and fulfillment details from your store.

Agent Resolves

It answers from your policies and takes the action — refund, cancel, edit, track, reorder — within the caps and rules you set. Clean cases close on their own; you see every action it took.

Hard Ones Escalate

If it's unsure, over a refund limit, or the customer is upset, it stops and routes to your admin inbox with a briefing and a brand-voice draft — so you step in already up to speed.

Ecosystem-Aware

SupportIQ stands alone, but gets sharper with the rest of Kernvel — your inventory, wishlists, returns, and membership status all feed into faster, smarter resolutions no standalone helpdesk can match.

You Set the Guardrails

Every store starts in suggest-only mode and graduates to autonomous on your say-so. You set refund caps, allow-list which actions the agent may take, and keep a full audit trail of everything it does — never a black box.

Bank-Grade Encryption

Every access token is encrypted at rest, and each store's data is fully isolated — no other merchant can read yours under any access pattern. Your customers' conversations stay your customers' conversations.

GDPR-Ready

Full Shopify data-request, customer-redact, and shop-redact compliance — every deletion request honoured automatically. Configurable data retention and a Data Processing Agreement on request.